No ticket queue, no tier-one script, no “please hold.” When something matters on a race day, you reach the people who wrote the software and ran the finishes.
Your first live event with the system is the one that has to go right. We’re with you for it — setup review, a dry run, and someone reachable while the races run. It’s part of the package, not an upsell.
Short-staffed, or want an experienced hand on the desk? An operator can assist or fully run your event remotely — the same software, driven by someone who has called thousands of finishes.°
For premium installations and large events, we come to the track. Available on request — tell us the event and we’ll tell you what makes sense.°
Whatever happens with support, subscriptions, or hardware, one thing never changes: every recording, result, and RAW file stays yours and stays accessible. We build the safety net; we never hold the evidence hostage.
Directly — phone and message to the people who know the system, not a queue. Founding customers get the contact that works while the races are running.°
Setup and alignment review before the day, a rehearsal of the capture-review-result flow, and a reachable person during the event itself. The goal is simple: your first finish is review-ready evidence, not a learning experience.
No. Core support comes with the camera. Extended and on-site support are options you add only if your events call for them — quoted in writing, like everything else.
Yes — the remote operator service lets an experienced operator assist or fully run your event over the same software. Useful for a club without a trained operator, or a big day when you want a specialist on the desk.°
We’ll walk through your finish line, your equipment, and what the first day needs to go right.